The Personalisation Business - Thursday 8th December - London
October 4, 2011
This is an updated repeat of the seminar we ran in June, and has had very positive reviews from the people who attended it.
We have worked with Helen Sanderson Associates to develop this senior management seminar.
The personalisation business aims to nail the myth that organisations cannot run effective business operations and deliver values-driven, person-centred outcomes for customers.
We all know that local authorities are pressing ahead with their growth of individual budgets, but are showing marked reluctance to go the extra mile and support direct payments. There is a suggestion that some authorities are only supporting this move as a means to saving money.
This seminar is designed to help organisations make business sense of this complex environment and demonstrate that properly-run larger organisations, committed to a strong value base are actually critical to the future success of personalisation.
The seminar is an exploration of how to achieve effective business goals, leverage organisational scale to maximise efficiencies and develop sustainable positive relationships with customers.
The seminar includes:
- Workforce optimisation and effective reward strategies
- Outcome focused planning with individuals
- Price unbundling
- Linking individual planning to strategic change
- Delivering ‘just enough support’
- Creative individual service design within budget
- Customer value terms and conditions of business
- Marketing in a personalised market
The cost of this seminar is £120.
For further information and to book your place, please contact:
Tom Noon
Cordis Bright Consulting
Epworth House
25-35 City Road
London EC1Y 1AA
Tel: 020 7330 9170
Mob: 0791 9483 798
!